What we cover
Our managed support service gives you a dedicated allocation of senior BC hours each month for debugging, troubleshooting, small enhancements, code reviews, and technical guidance. We handle the things that don't justify a full project but still need someone who knows the platform deeply.
This includes investigating posting errors, debugging failing upgrades, reviewing inherited extension code, fixing performance issues, and handling the BC-side of integration problems.
How it works
You get a priority response window, a named team who know your system, and unused hours that roll over month to month. We work in your repos and your ticketing system — Jira, Azure DevOps, or whatever you use.
For partners, we operate as white-label overflow under your brand, so your clients never know we're involved. We slot into your process and your SLAs.
Rescue projects
If you've inherited a BC environment with undocumented extensions, mystery errors, or an upgrade that's stuck halfway, we can step in as a rescue team. We'll audit the codebase, document what we find, stabilise the environment, and hand you a clear path forward — whether that's fixing what's there or rebuilding the problematic parts.